The availability of each product is indicated on the item page. If a product is not available, it will appear as "Out of Stock" or similar. For inquiries about future availability, you can contact us directly.

We do not currently do special orders, but you can send us an email with your request and we will do our best to help you.

We offer free shipping on orders over 60€. Orders are processed within 1-2 business days and delivery time varies by location:

• Spain: estimated time 2-3 business days.
• Europe: estimated time 5-7 business days.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our order tracking page to track the status of your shipment.

We do not have physical stores. All orders are sent directly to the address you provide during the purchase process.

If you receive a defective piece of jewelry or one that does not correspond to your order, please contact us immediately at hola@inaianei.com. We will provide you with instructions for returning and replacing the product at no additional cost.

If you are not in love with your piece of jewellery, you can return it within the next 30 days (except for personalised jewellery, which cannot be exchanged or returned, unless there is a manufacturing defect). To request a return, contact us at hola@inaianei.com, indicating your order number and the reason for the return.

At checkout, you will see a field to enter your discount code. Enter the code and the amount will be automatically reduced. Please note that only one discount code can be used per order and they cannot be combined unless otherwise stated.

We accept the following payment methods:

• Credit/debit cards: Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay

We do not currently offer financing or installment payment options. We accept a variety of payment methods including credit/debit cards, PayPal, Apple Pay, and Google Pay.

To keep your jewelry in perfect condition, we recommend:

• Avoid contact with chemicals: Perfumes, creams or cleaning products can damage your jewelry.
• Store your jewelry separately: Use our boxes or bags to prevent them from scratching each other.
• Clean regularly: Use a soft cloth to clean your jewelry and maintain its shine.

Yes, we have gift cards that you can purchase here . They are perfect for giving to your loved ones and allowing them to choose the jewelry they want.

You can subscribe to our newsletter by entering your email address in the subscription field located at the bottom of the page.

If you have forgotten your password, go to the login page and select "Forgot your password?". Follow the instructions to reset it. If you have any difficulties, please contact our support team for assistance.

We try to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible at hello@inaianei.com. We will do our best to accommodate your request, although we cannot guarantee changes once the order has been processed.